Field Service Demonstrates Excellence in Crisis Management

Field Service, a leader in operations and maintenance services, recently showcased its exceptional crisis management capabilities and rapid response solutions. The company faced a significant challenge when it received an emergency call from the Bank Hapoalim branch in Acre, a key strategic customer.

The task was to install a mobile air conditioning system within a very short timeframe while ensuring the branch’s operations continued smoothly. Field Service responded promptly and efficiently. Within less than an hour of receiving the call, a team of experts arrived on site.

The expert team, led by experienced electrician Mohammed Mahamid, collaborated with Bank Hapoalim’s Red Team and Assi Amram, Director of Regional Service in the North. Under the direction of Sharon Elimelech, head of the IFM team, they worked diligently to install an advanced mobile air conditioning system. The team labored continuously for about 8.5 hours, working late into the night to complete the task.

This project highlighted Field Service’s operational excellence. The skilled staff installed the air conditioning system with remarkable speed and efficiency, causing minimal disruption to the branch’s ongoing operations. Bank Hapoalim’s management highly appreciated the quick response and efficient solution. The new system was operational immediately upon installation, ensuring an optimal work environment and enhancing the customer service experience at the bank.

Assi Amram praised the team’s performance: “The quick and professional execution by the Field Service team ensured vital business continuity for the branch. This is a prime example of the outstanding customer service we receive from them.”

Sharon Elimelech, IFM Team Leader at Field Service, emphasized: “Our rapid response capability reflects our commitment to operational excellence and the highest level of customer service. We are proud of our ability to tackle complex challenges and provide effective solutions in real-time.”

Nadav Hartal, Field Service CEO, underscored the project’s importance: “This case demonstrates the added value that Field Service brings to its customers. Our ability to provide fast and efficient solutions, while maintaining high standards of performance and quality, sets us apart in the competitive market. We are committed to leading our field, striving for excellence and continuous improvement in our services.”

This project solidifies Field Service’s strategic position as a reliable business partner, capable of addressing complex operational challenges and delivering customized solutions swiftly and efficiently. The company continues to invest in operational excellence and innovation, ensuring its leading position in the industry and its ability to deliver significant value to its customers well into the future.